Remote Billing & Customer Support Specialist

Stride 2 Hire Staffing Agency; Durham (NC); Remote; USD 32,000 - 54,000; Full time

Job summary

Stride 2 Hire Staffing Agency seeks a Work from Home Customer Service Representative based in Durham, NC. The role focuses on billing support and delivering exceptional customer service from a home office.

Telemarketing experience is preferred. You’ll work with Premier partner Parkes & Co. to connect clients with Fortune 500 opportunities, choosing clients and scheduling from home, effectively making your own business-like schedule.

Qualifications

• Familiarity with company processes and policies
• Clear, confident and professional communication to build trust and rapport
• Understanding of “client call flow”
• Quick-thinking management of client needs
• Empathy and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ needs
• No degrees required

Responsibilities

• Assisting callers with billing inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

Skills

Customer service

Clear communication

Tech savvy

Education

No degree required

Job description

Stride 2 Hire Staffing Agency seeks a Work from Home Customer Service Representative based in Durham, NC. The role focuses on billing support and delivering exceptional customer service from a home office.

Telemarketing experience is preferred. You’ll work with Premier partner Parkes & Co. to connect clients with Fortune 500 opportunities, choosing clients and scheduling from home, effectively making your own business-like schedule.