Remote Billing & Customer Support Specialist

Stride 2 Hire Staffing Agency; Cincinnati (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

Stride 2 Hire Staffing Agency is seeking a Cincinnati, OH based work-from-home Customer Service Representative to handle billing inquiries and provide support to clients from home. This role offers a flexible remote setup leveraging a virtual platform with clients connected through Parkes & Co.

You will assist callers with billing questions, identify offerings customers are missing, and promote upgrade options while aiming for first call resolution and high customer satisfaction.

Qualifications

• Experience handling billing inquiries and supporting clients.
• Ability to communicate clearly and professionally in a remote setup.
• Familiarity with client call flows and service delivery expectations.
• Willingness to work from home with reliable internet and equipment.

Responsibilities

• Assist callers with billing inquiries and determine offerings customers are missing.
• Make upgrade and add-on service recommendations to customers.
• Aim for First Call Resolution and high customer satisfaction.
• Accurately code sales and document customer interactions.

Skills

Telemarketing Experience

Billing Support

Customer Service

Communication Skills

Education

No degrees necessary

Job description

Stride 2 Hire Staffing Agency is seeking a Cincinnati, OH based work-from-home Customer Service Representative to handle billing inquiries and provide support to clients from home. This role offers a flexible remote setup leveraging a virtual platform with clients connected through Parkes & Co.

You will assist callers with billing questions, identify offerings customers are missing, and promote upgrade options while aiming for first call resolution and high customer satisfaction.