Remote Billing & Customer Support Specialist

Stride 2 Hire Staffing Agency; Chesapeake (VA); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency is seeking a Work From Home Customer Service Representative based in Chesapeake, VA. You will handle billing inquiries and provide exceptional service to clients from your own home, connecting with Parkes & Co.

as part of a Premier partner network. You’ll need strong communication skills, comfort with telemarketing tasks, and a focus on achieving First Call Resolution while driving customer satisfaction.

Qualifications

• No degree required
• Strong communication and billing knowledge
• Ability to follow processes and policies

Responsibilities

• Assist callers with billing inquiries
• Determine offerings customers are missing
• Make upgrade and add-on service recommendations
• Ensure First Call Resolution and customer satisfaction
• Code sales accurately and completely

Skills

Customer service

Billing support

Telemarketing experience

First Call Resolution

Job description

Stride 2 Hire Staffing Agency is seeking a Work From Home Customer Service Representative based in Chesapeake, VA. You will handle billing inquiries and provide exceptional service to clients from your own home, connecting with Parkes & Co.

as part of a Premier partner network. You’ll need strong communication skills, comfort with telemarketing tasks, and a focus on achieving First Call Resolution while driving customer satisfaction.