Remote Billing & Account Support Specialist

pitneybowes; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Career development opportunities

Comprehensive benefits

Fully remote position

Job summary

Pitney Bowes seeks a customer-facing billing specialist to resolve complex issues across phone, email, and chat channels. You will work with clients and sales teams, coordinating with internal departments to address recurring problems and improve service value.

The role emphasizes clear communication, active listening, and problem solving, with a fully remote setup and competitive hourly compensation in the US market.

Qualifications

• High school diploma or equivalent required.
• Strong analytical and organizational skills; multitasking in fast-paced settings.
• Ability to work with limited guidance and manage time effectively.
• Excellent verbal and written communication; active listening.
• Patient, friendly, and flexible when assisting customers.
• Familiarity with computers and basic technical troubleshooting.

Responsibilities

• Investigate and resolve billing issues with clients and sales teams.
• Coordinate with other departments to address concerns and root causes of recurring problems.
• Collect on accounts when appropriate.
• Understand client needs and suggest relevant services or products.
• Communicate clearly with customers and provide courteous support across channels.

Skills

Analytical skills

Organizational skills

Multi-tasking

Communication skills

Active listening

Customer service mindset

Patience

Problem solving

Education

High school diploma or equivalent

Job description

Pitney Bowes seeks a customer-facing billing specialist to resolve complex issues across phone, email, and chat channels. You will work with clients and sales teams, coordinating with internal departments to address recurring problems and improve service value.

The role emphasizes clear communication, active listening, and problem solving, with a fully remote setup and competitive hourly compensation in the US market.