Hybrid Customer Service Specialist - Billing & Support

bp; United States; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Life & health insurance

Flexible working schedule

Career development opportunities

Job summary

bp is hiring a Customer Service Representative to support customers with billing, product information and service requests. The role emphasizes strong communication, problem solving, and the ability to work under pressure in a hybrid office/remote setting within the United States.

You will interact via phone and email, maintain records, and look for process improvements while collaborating with cross-functional teams to ensure high-quality service delivery.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport quickly.
• Ability to multitask and prioritize tasks effectively.
• Proficient in MS Office applications.
• Demonstrated problem solving and analytical skills.
• Minimum 1 year of relevant experience in customer service.
• Experience in handling customer queries over phone and emails.
• Knowledge of CRM systems is preferred.

Responsibilities

• Provide timely and efficient support to customers by answering questions and responding to requests via phone or email.
• Resolve customer complaints and concerns in a professional manner.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements within the team and propose solutions.
• Collaborate with cross-functional teams to ensure seamless delivery of services.
• Stay updated on products, policies, and procedures to provide accurate information to customers.
• Proactively seek out new ways to improve customer experience.

Skills

Communication skills

Interpersonal skills

Multitasking

MS Office

Problem solving

Customer service experience

Phone & email support

CRM knowledge

Job description

bp is hiring a Customer Service Representative to support customers with billing, product information and service requests. The role emphasizes strong communication, problem solving, and the ability to work under pressure in a hybrid office/remote setting within the United States.

You will interact via phone and email, maintain records, and look for process improvements while collaborating with cross-functional teams to ensure high-quality service delivery.