Remote Bilingual Video Game Support Agent

Keywords Studios Plc; Mexico Beach (FL); Remote; USD 9,500 - 12,000; Full time

Benefits offered by this job

Salary: $10,500 gross

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 mos

Grocery tickets

Job summary

Keywords Studios Mexico seeks customer service representatives for written support. Work remotely handling chats, emails and tickets to assist players with issues like lost accounts and inquiries.

Requirements include strong English and Spanish, ability to multi-task, adaptability in a constant-evolution environment, and excellent customer service skills. Full-time availability and residence in Mexico City or Estado de Mexico are preferred.

Qualifications

• Must communicate clearly in English and Spanish.
• Able to handle chats, emails and tickets.
• Prior customer service experience is a plus.

Responsibilities

• Provide written customer support via chat, email and tickets.
• Resolve issues such as lost accounts and questions about details.

Skills

Bilingual English and Spanish

Strong written and verbal comms

Ability to multi-task

Adaptability in evolving environment

Excellent customer service

Active listening

Education

High School Diploma

Job description

Keywords Studios Mexico seeks customer service representatives for written support. Work remotely handling chats, emails and tickets to assist players with issues like lost accounts and inquiries.

Requirements include strong English and Spanish, ability to multi-task, adaptability in a constant-evolution environment, and excellent customer service skills. Full-time availability and residence in Mexico City or Estado de Mexico are preferred.