Remote Bilingual Customer Support Pro (Spanish/English)

North End Teleservices LLC; Omaha (NE); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Work from home

Training fully remote

Competitive pay

Equipment provided

Paid holidays after 60 days

Medical, dental, and vision insurance

Disability insurance after 60 days

Life insurance ($25,000)

Promotion from within

Job summary

North End Teleservices LLC is seeking a bilingual Customer Service Representative to handle inbound calls and emails from customers. The role emphasizes active listening, empathy, and clear communication in Spanish and English, with a Work From Home setup.

Responsibilities include researching inquiries, documenting details, and routing issues to appropriate resources, all while meeting productivity metrics.

Qualifications

• High school diploma or equivalent required.
• Fluent in Spanish and English (read/write/speak) is required.
• Minimum 6 months of customer service/administrative/telemarketing experience.
• Must type at least 20 WPM.

Responsibilities

• Respond to inbound customer contacts via voice and email.
• Research information and resolve inquiries using available resources.
• Provide accurate information per program guidelines.
• Enter information into applicable system and document interactions.
• Escalate and route calls to appropriate resources as needed.
• Provide follow-up contact/inquiries when necessary.
• Meet and strive to exceed productivity standards.

Skills

Bilingual Spanish/English

Excellent communication

Multi-tasking

Interpersonal skills

Typing 20 WPM

KPIs/metrics oriented

Organized

Education

High School diploma or equivalent

Tools

Excel

Word

Windows OS

Contact center tech

Job description

North End Teleservices LLC is seeking a bilingual Customer Service Representative to handle inbound calls and emails from customers. The role emphasizes active listening, empathy, and clear communication in Spanish and English, with a Work From Home setup.

Responsibilities include researching inquiries, documenting details, and routing issues to appropriate resources, all while meeting productivity metrics.