Remote Bilingual Customer Service Specialist

Ok Media Marketing; États-Unis; À distance; USD 36 000 - 56 000; Plein temps

Avantages offerts par ce poste

Fully remote

Paid training

Career development

Performance feedback

Paid time off

Résumé du poste

Ok Media Marketing is seeking a bilingual Customer Service Representative for fully remote work. You will handle inquiries across phone, email, and live chat in English and a second language, resolve issues, and guide customers through products and services.

You will record all interactions in the CRM and collaborate with other teams to ensure satisfaction. The role emphasizes strong communication, problem-solving, and independent work in a remote setup, with paid training and opportunities for

Qualifications

• Fluency in English and a second language is required, both written and spoken.
• Strong communication, active listening, and interpersonal skills.
• Ability to provide excellent customer service and problem solving.
• Basic computer skills and familiarity with CRM systems.

Responsabilités

• Respond to inquiries by phone, email, live chat, and other channels in both languages.
• Resolve complaints, troubleshoot, and provide appropriate solutions.
• Explain products, services, policies, and procedures clearly.
• Maintain accurate customer records and document interactions in the CRM.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure concerns are addressed.
• Protect confidential information and follow company policies.
• Meet targets for customer satisfaction, response time, and service quality.

Connaissances

Bilingual

Communication

Active listening

Customer service

Formation

High school diploma

Outils

CRM software

Remote collaboration tools

Description du poste

Ok Media Marketing is seeking a bilingual Customer Service Representative for fully remote work. You will handle inquiries across phone, email, and live chat in English and a second language, resolve issues, and guide customers through products and services.

You will record all interactions in the CRM and collaborate with other teams to ensure satisfaction. The role emphasizes strong communication, problem-solving, and independent work in a remote setup, with paid training and opportunities for