Remote Bilingual Customer Experience Specialist

MCI; Virginia Beach (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Disability Insurance

Paid Training

Job summary

MCI is seeking professionals for remote customer service positions, interacting with customers to resolve issues and sell products. The role demands fluency in English and Spanish, with strong communication skills being paramount.

Ideal candidates will have excellent problem-solving abilities and a commitment to providing high-quality customer experiences. Benefits include paid time off, health benefits, and incentives.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational skills.
• Customer service oriented with strong interpersonal skills.

Responsibilities

• Handle inbound and outbound customer interactions courteously and professionally.
• Ensure first call resolution through effective problem solving.
• Document and process customer claims accurately.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Excellent written and oral communication skills

Ability to evaluate and troubleshoot

Customer service oriented

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking professionals for remote customer service positions, interacting with customers to resolve issues and sell products. The role demands fluency in English and Spanish, with strong communication skills being paramount.

Ideal candidates will have excellent problem-solving abilities and a commitment to providing high-quality customer experiences. Benefits include paid time off, health benefits, and incentives.