Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Studios Plc; Mexico Beach (FL); In loco; USD 9500 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary: $10,500 gross

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 mos

Grocery tickets

Descrizione del lavoro

Keywords Studios Mexico seeks customer service representatives for written support. Work remotely handling chats, emails and tickets to assist players with issues like lost accounts and inquiries.

Requirements include strong English and Spanish, ability to multi-task, adaptability in a constant-evolution environment, and excellent customer service skills. Full-time availability and residence in Mexico City or Estado de Mexico are preferred.

Competenze

• Must communicate clearly in English and Spanish.
• Able to handle chats, emails and tickets.
• Prior customer service experience is a plus.

Mansioni

• Provide written customer support via chat, email and tickets.
• Resolve issues such as lost accounts and questions about details.

Conoscenze

Bilingual English and Spanish

Strong written and verbal comms

Ability to multi-task

Adaptability in evolving environment

Excellent customer service

Active listening

Formazione

High School Diploma

Descrizione del lavoro

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote