Remote Bilingual Tier 1 Customer Support Agent

The American National Red Cross; Northern (KY); Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible Sp

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Job summary

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent for its Training Services Team. This remote role welcomes bilingual English/Spanish speakers and offers flexible evening schedules to support learners and instructors nationwide.

You will handle calls and emails, resolve inquiries, and maintain records while meeting production targets in a supportive, mission-driven environment.

Qualifications

• High School or equivalent required.
• 1 year of customer service, sales, or call center experience preferred.
• Strong typing and data entry skills; proficient with computer applications in a fast-paced, work-from-home environment.

Responsibilities

• Answer inbound calls and email inquiries from learners, instructors, and organizations.
• Resolve inquiries and issues; perform account maintenance and basic troubleshooting.
• Maintain daily production standards for performance metrics and quality.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent for its Training Services Team. This remote role welcomes bilingual English/Spanish speakers and offers flexible evening schedules to support learners and instructors nationwide.

You will handle calls and emails, resolve inquiries, and maintain records while meeting production targets in a supportive, mission-driven environment.