Remote Bilingual Tier 1 Customer Support

American Red Cross; Oregon; Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

PTO: 15 days/yr; varies by role

401K with up to 6% match

Paid Holidays

Job summary

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team in a remote across the United States. The role focuses on answering calls and emails from learners and instructors, resolving inquiries, and maintaining accurate records.

You will work 25+ hours weekly with flexible evening shifts, contributing to a mission that helps communities nationwide. Ideal candidates are bilingual in English and Spanish, with prior customer service experience,

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service, sales, or call center experience preferred.
• Excellent customer service and problem-solving skills required.
• Effective verbal and written communication, ability to work with potentially difficult customers.

Responsibilities

• Answer inbound calls and email inquiries from learners, instructors and organizations.
• Provide resolution using information from systems and job aids; update records.
• Maintain daily production standards: AHT, Calls/Hour, Email/Hour, Time online, Quality.
• Triage complex problems and route callers to appropriate resources.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Teamwork

Typing / data entry

Education

High School or equivalent

Tools

Microsoft Office

CRM systems

Job description

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team in a remote across the United States. The role focuses on answering calls and emails from learners and instructors, resolving inquiries, and maintaining accurate records.

You will work 25+ hours weekly with flexible evening shifts, contributing to a mission that helps communities nationwide. Ideal candidates are bilingual in English and Spanish, with prior customer service experience,