Remote Bilingual Territory Account Lead

CHEP USA; United States; A distancia; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + commissions

Remote work options

401(k) with company match

Descripción de la vacante

CHEP USA is seeking a Territory Account Representative to drive growth and own strategic customer relationships within the assigned territory. You will manage the end-to-end quality journey, collaborate with cross-functional teams, and promote asset utilization while focusing on customer satisfaction and retention.

The role requires 3–5 years in customer service/CRM, strong communication skills, and bilingual English/Spanish, with remote work flexibility and a national travel component.

Formación

• Bachelor’s degree in business or related field required.
• 3–5 years in Customer Service/CRM or related field.
• Knowledge of Quality, Operations, Customer Service & Sales activities.
• Strong problem solving, organizational, decision-making, communication and presentation skills.
• CRM experience with Salesforce or Siebel is preferred.

Responsabilidades

• Manage end-to-end customer quality journey from service center to product delivery.
• Ensure seamless, consistent customer experience with quality expectations.
• Act as the voice of the customer in quality-related matters.
• Oversee vendor quality and hold third-party vendors accountable.
• Conduct field audits and performance reviews to ensure compliance.
• Collaborate with Operations & Quality to resolve issues.
• Build and maintain relationships with key customer stakeholders.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Execute and manage field-level quality programs and initiatives.
• Monitor KPIs related to product quality and customer satisfaction.
• Provide feedback to drive product and process improvements.

Conocimientos

Customer Relationship Management

Communication

Problem Solving

Presentation

MS Office

Educación

Bachelor’s degree in business or related field

Herramientas

Salesforce

Siebel

Descripción del empleo

CHEP USA is seeking a Territory Account Representative to drive growth and own strategic customer relationships within the assigned territory. You will manage the end-to-end quality journey, collaborate with cross-functional teams, and promote asset utilization while focusing on customer satisfaction and retention.

The role requires 3–5 years in customer service/CRM, strong communication skills, and bilingual English/Spanish, with remote work flexibility and a national travel component.