Bilingual Territory Account Lead — Remote

CHEP UK Ltd.; San Antonio (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Commissions

Benefits Day 1

401K match

Vision, Disability and Life Insurance

Tuition reimbursement and parental le

Job summary

CHEP UK Ltd. is seeking a Territory Account Representative to manage a regional portfolio. You will own the customer quality journey, conduct field audits, and partner with Commercial, Supply Chain and Operations to deliver value.

Travel 30-50% with two overnight stays monthly, driving asset utilization and customer satisfaction. The role requires a bachelor’s degree or equivalent, 3–5 years in customer relationship management, and proficiency with Siebel/Salesforce and MS Office.

Qualifications

• 3-5 years in Customer Service or CRM (B2B or B2C).
• Knowledge of quality, operations, sales activities.
• Strong problem solving, communication and presentation skills.

Responsibilities

• Own the end-to-end customer quality journey from service center to product delivery.
• Conduct field audits and vendor performance reviews to ensure quality.
• Develop relationships with key customer stakeholders and act as trusted advisor.
• Monitor KPIs and drive improvements in product quality and satisfaction.
• Collaborate with operations, quality and sales to align commitments.

Skills

Customer Service

CRM experience

Quality awareness

Sales support

Relationship building

Problem solving

Communication

MS Office

Siebel

Salesforce

Education

Bachelor’s degree in business or related field

Tools

Siebel

Salesforce

Job description

CHEP UK Ltd. is seeking a Territory Account Representative to manage a regional portfolio. You will own the customer quality journey, conduct field audits, and partner with Commercial, Supply Chain and Operations to deliver value.

Travel 30-50% with two overnight stays monthly, driving asset utilization and customer satisfaction. The role requires a bachelor’s degree or equivalent, 3–5 years in customer relationship management, and proficiency with Siebel/Salesforce and MS Office.