Bilingual Customer Service Exec (Spanish/English) - Hybrid

CHEP; United States; Hybrid; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

CHEP, a global leader in sustainable supply chain solutions, seeks a bilingual Customer Service Executive (Spanish and English) to join its European Customer Service team. You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience.

In this hybrid remote role, you will handle multi-channel communications, maintain accurate customer data, and contribute to process improvements that raise service levels and satisfaction

Qualifikationen

• Experience in customer service, administration, or operational support.
• Experience with defined processes and service standards.
• Comfortable using business systems and digital tools.
• Ability to manage multiple priorities in a dynamic environment.

Aufgaben

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding processes and deliver system training when needed.
• Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience.
• Maintain accurate customer information and service requests in relevant systems.
• Conduct regular reviews of customer accounts to assess performance and provide insights.
• Contribute ideas to optimize customer service processes and increase service levels.
• Support customer retention by addressing issues and monitoring satisfaction metrics.
• Advocate for customers within the organization and address needs with stakeholders.

Kenntnisse

Spanish language

English language

Customer service

Cross-functional collaboration

Data accuracy

Communication

Tools

CRM systems

Jobbeschreibung

CHEP, a global leader in sustainable supply chain solutions, seeks a bilingual Customer Service Executive (Spanish and English) to join its European Customer Service team. You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience.

In this hybrid remote role, you will handle multi-channel communications, maintain accurate customer data, and contribute to process improvements that raise service levels and satisfaction