Remote French-Speaking Customer Support Specialist

Pitney Bowes; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

Home-based role

Life insurance

Employer pension match - up to 6%

Employee Assistance Programme

Home office stipend

Employee discounts

Job summary

Pitney Bowes is hiring for a remote customer support role focused on the French market. You will handle incoming inquiries, identify needs, and deliver complete resolutions with a focus on root cause prevention.

This fully homebased position requires excellent written and spoken French, experience with CRM, and the ability to collaborate with a distributed team while meeting productivity and quality KPIs. We offer benefits including holidays, pension contributions, life insurance, and

Qualifications

• Previous experience in a customer support role.
• Excellent French written and verbal communication.
• Experience using a CRM system.
• Ability to work remotely and collaborate with a distributed team.
• Self-motivated with strong time-management skills.

Responsibilities

• Answer incoming inquiries from French market customers and identify needs.
• Provide full resolution and address root causes.
• Collection activity when necessary and manage payment dates.
• Maintain productivity, telephony, customer satisfaction and quality KPIs.

Skills

Customer support

French language (verbal & written)

CRM experience

Remote collaboration

Tools

CRM system

Job description

Pitney Bowes is hiring for a remote customer support role focused on the French market. You will handle incoming inquiries, identify needs, and deliver complete resolutions with a focus on root cause prevention.

This fully homebased position requires excellent written and spoken French, experience with CRM, and the ability to collaborate with a distributed team while meeting productivity and quality KPIs. We offer benefits including holidays, pension contributions, life insurance, and