Remote Bilingual Operations Specialist - French/English

LM Wind Power / GE; Atlanta (GA); Hybrid; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Fully Remote

Annual Incentive Bonus Plan

Medical and dental coverage

RRSP

20 days PTO

Job summary

First Advantage is hiring a remote bilingual Operations Agent (French/English) to conduct reference interviews and verify employment and education claims for clients worldwide. You will work from home with a focus on accuracy, confidentiality, and high-quality service.

Responsibilities include contacting employers and institutions, reviewing verifications, and delivering clear reports. The role requires strong communication in both French and English and a proactive, independent work style.

Qualifications

• Fluent in French and English with strong communication skills.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy.
• Ability to handle confidential information with professionalism.
• Strong customer service mindset and interpersonal skills.

Responsibilities

• Conduct professional reference interviews for clients.
• Verify candidate information with employers and educational institutions.
• Review employment and education claims and identify discrepancies.
• Handle inbound/outbound calls related to verifications and references.
• Provide exceptional client support in French and English.
• Prepare, proofread, and edit verification reports for accuracy.
• Deliver verification results through our online platform.
• Collaborate with team to support client needs and service delivery.
• Contribute to special projects and other operational initiatives.

Skills

Bilingual French/English

Organizational skills

Attention to detail

Discretion/confidential handling

Customer service mindset

Self-motivation

Tech-savvy with multiple platforms

Typing speed 35 wpm

Experience in customer service/ admin/

Education

Certificate/diploma/degree in related field

Tools

CRM software

Job description

First Advantage is hiring a remote bilingual Operations Agent (French/English) to conduct reference interviews and verify employment and education claims for clients worldwide. You will work from home with a focus on accuracy, confidentiality, and high-quality service.

Responsibilities include contacting employers and institutions, reviewing verifications, and delivering clear reports. The role requires strong communication in both French and English and a proactive, independent work style.