Bilingual Banking CS Rep (French/English) Remote

Concentrix; United States; Remote; USD 26,656 - 30,568; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off, holidays, and training days

Employee referral bonus opportunities

Job summary

Concentrix is seeking a Customer Service Representative Banking who is bilingual in French and English to provide exceptional customer experiences. The role involves engaging with customers through calls and online channels while resolving inquiries related to client products and services.

Ideal candidates will have at least one year of customer service experience, be proficient in English, and possess strong multi-tasking skills. The position offers a remote work opportunity along with a competitive salary range and comprehensive benefits.

Qualifications

• Must be at least 18 years of age.
• Comfortable using multiple systems on a PC throughout the day.
• Eager to learn new technologies.

Responsibilities

• Engage with customers through calls and online channels.
• Deliver exceptional customer service and technical support.
• Resolve customer complaints and de-escalate situations.

Skills

Customer service experience

Proficient in English

Multi-tasking

Education

High school diploma or GED

Job description

Concentrix is seeking a Customer Service Representative Banking who is bilingual in French and English to provide exceptional customer experiences. The role involves engaging with customers through calls and online channels while resolving inquiries related to client products and services.

Ideal candidates will have at least one year of customer service experience, be proficient in English, and possess strong multi-tasking skills. The position offers a remote work opportunity along with a competitive salary range and comprehensive benefits.