Remote Bilingual Support Specialist (Spanish/English)

Owner; San Francisco (CA); Hybrid; USD 18,000 - 22,000; Full time

Benefits offered by this job

Remote work flexibility

Work-from-home stipend

Unlimited PTO

Paid training period

Company-provided laptop

Job summary

Owner is seeking a Customer Support Representative to help restaurant owners and guests with timely, empathetic assistance across calls, chats, and emails. The role emphasizes accurate problem resolution, collaboration in a distributed team, and maintaining high CSAT in a fast-paced, remote environment.

You will work in a remote-first setting with flexible shifts, including mornings and evenings, and contribute to process improvements, knowledge sharing, and tool usage like Salesforce and

Qualifications

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment.
• Fluency in Spanish and English (C1/C2) with strong written and verbal communication skills in both languages.
• Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.

Responsibilities

• Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, chats, and emails.
• Maintain organization across multiple concurrent conversations and workstreams.
• Handle escalations with clear, structured problem-solving and sound judgment to drive resolution.
• Document customer interactions in Salesforce to ensure continuity and accountability.
• Collaborate with teammates in Slack to provide high-quality support and knowledge sharing.

Skills

Customer support

Bilingual EN/ES

Communication

Empathy

Organizational skills

Tools

Salesforce

Intercom

TalkDesk

Job description

Owner is seeking a Customer Support Representative to help restaurant owners and guests with timely, empathetic assistance across calls, chats, and emails. The role emphasizes accurate problem resolution, collaboration in a distributed team, and maintaining high CSAT in a fast-paced, remote environment.

You will work in a remote-first setting with flexible shifts, including mornings and evenings, and contribute to process improvements, knowledge sharing, and tool usage like Salesforce and