Bilingual Customer Support Specialist (Spanish/English) Remote

OpenKrill; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Remote work

Work-from-home stipend

Unlimited PTO

Laptop provided

Job summary

Owner, a remote-first, global company, is seeking a Customer Support Representative to assist restaurant owners and guests with empathetic, precise support in Spanish and English. You will handle calls, chats, and emails, maintain accuracy across workflows, and help deliver a remarkable customer experience.

The role requires 3–5+ years of experience in customer support, fluency in both languages, and comfort working in a fast‑paced, remote environment.

Qualifications

• 3-5+ years in customer support or customer service, preferably in B2B SaaS/tech/e‑commerce.
• Fluency in Spanish and English (C1/C2) with strong written and verbal communication.
• Experience working in a CRM environment (Salesforce) and familiarity with telephony tools like Intercom, TalkDesk, etc.

Responsibilities

• Deliver hospitality‑driven, empathetic support across high volume calls, chats, and emails.
• Mentor teammates and provide subject‑matter expertise in customer support processes.
• Document interactions clearly in the CRM to ensure continuity and accountability.
• Handle escalations with professionalism, empathy, and sound judgment.
• Balance immediate customer needs with durable, long‑term solutions and maintain high CSAT.

Skills

B2B SaaS experience

Spanish & English fluency

Clear communication

Remote collaboration

Tools

Salesforce

Intercom

TalkDesk

Job description

Owner, a remote-first, global company, is seeking a Customer Support Representative to assist restaurant owners and guests with empathetic, precise support in Spanish and English. You will handle calls, chats, and emails, maintain accuracy across workflows, and help deliver a remarkable customer experience.

The role requires 3–5+ years of experience in customer support, fluency in both languages, and comfort working in a fast‑paced, remote environment.