Bilingual Customer Support Specialist (EN/ES) — Remote

OpenKrill; EE. UU.; A distancia; USD 18.000 - 22.000; Jornada completa

Descripción de la vacante

Owner is hiring a Customer Support Representative to assist restaurant owners and guests with empathetic, precise support across multiple channels. You will balance high-volume inquiries with thoughtful problem-solving, and you will act as a trusted advocate for customers in a fast-moving, remote-first environment.

You’ll collaborate with a distributed team, maintain quality standards, and contribute to improving tools and processes through insights and rigorous follow-through.

Formación

• 3–5+ years in customer support, ideally in a B2B SaaS or software-driven environment.
• Fluency in English and Spanish (written and spoken) with clear communication.
• Experience handling escalations and complex customer issues with professionalism.
• Ability to mentor teammates and share knowledge across the team.

Responsabilidades

• Deliver hospitality-driven, empathetic support across calls, chats, and emails.
• Handle high-volume inquiries while maintaining accuracy and tone.
• Collaborate with teammates via Slack and CRM to ensure consistency.
• Solve complex issues with structured problem-solving and sound judgment.
• Document interactions thoroughly in Salesforce for continuity.

Conocimientos

B2B SaaS experience

Fluent in English & Spanish

Escalation handling

Mentoring teammates

CRM systems (Salesforce)

Herramientas

Salesforce

Intercom

TalkDesk

Descripción del empleo

Owner is hiring a Customer Support Representative to assist restaurant owners and guests with empathetic, precise support across multiple channels. You will balance high-volume inquiries with thoughtful problem-solving, and you will act as a trusted advocate for customers in a fast-moving, remote-first environment.

You’ll collaborate with a distributed team, maintain quality standards, and contribute to improving tools and processes through insights and rigorous follow-through.