Remote Bilingual Spanish/English Customer Support

Teleperformance USA; Delaware; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism and accuracy. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

The role emphasizes active listening, careful handling of confidential information, and escalation when needed, with a focus on resolving issues on the first contact whenever possible.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle customer inquiries by providing accurate information and timely responses.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately with customers and escalate when necessary.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues and opportunities for improvement.
• Upsell if required.

Skills

Customer service

Communication

Problem solving

De-escalation

Record keeping

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism and accuracy. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

The role emphasizes active listening, careful handling of confidential information, and escalation when needed, with a focus on resolving issues on the first contact whenever possible.