Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; Ohio; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. The role emphasizes excellent service delivery, active listening, and problem-solving while adhering to confidentiality and escalation procedures.

Responsibilities include responding to inquiries, resolving issues efficiently, and contributing to customer satisfaction.

Qualifications

• Minimum 6 months of customer service experience.
• Ability to type at least 25 WPM.
• Comfortable with desktop computer systems and Windows-based software.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Maintain confidentiality of customer information.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues and opportunities for improvement.
• Upsell if required.

Skills

Customer service

Communication

Active listening

Problem solving

De-escalation

Upsell (if required)

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. The role emphasizes excellent service delivery, active listening, and problem-solving while adhering to confidentiality and escalation procedures.

Responsibilities include responding to inquiries, resolving issues efficiently, and contributing to customer satisfaction.