Remote Bilingual: Spanish/English Customer Support Specialist

Teleperformance USA; Montana; A distancia; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence.

The role emphasizes service delivery in a fast-paced environment, with eligibility limited to certain US states. The company offers a broad benefits program and opportunities for career growth within a diverse, inclusive culture.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Conocimientos

Communication skills

Active listening

Problem solving

Multi-tasking

Team collaboration

Emotional intelligence

Shift flexibility

Educación

High School Diploma

College degree preferred

Herramientas

Windows-based systems

Descripción del empleo

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence.

The role emphasizes service delivery in a fast-paced environment, with eligibility limited to certain US states. The company offers a broad benefits program and opportunities for career growth within a diverse, inclusive culture.