Remote Bilingual Spanish/English Support Specialist

Teleperformance; Pennsylvania; À distance; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(K) plans

Life insurance

Employee discounts

Résumé du poste

Teleperformance is hiring a Customer Support Specialist to manage inbound and outbound inquiries and deliver a seamless customer experience in a high-velocity setting.

The role emphasizes professional communication, active listening, and careful handling of confidential information while aiming for first-contact resolution. A state-restricted job posting supports applicants in PA and surrounding states for remote work opportunities.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 wpm.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Connaissances

Customer service

Typing 25 wpm

Windows knowledge

Communication

Problem solving

Formation

High School Diploma or equivalent

Outils

Windows OS

Description du poste

Teleperformance is hiring a Customer Support Specialist to manage inbound and outbound inquiries and deliver a seamless customer experience in a high-velocity setting.

The role emphasizes professional communication, active listening, and careful handling of confidential information while aiming for first-contact resolution. A state-restricted job posting supports applicants in PA and surrounding states for remote work opportunities.