Remote Bilingual Spanish/English Support Specialist

Teleperformance; Bastrop (LA); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) + life insurance

Job summary

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries, delivering a seamless customer experience in a fast-paced setup. This remote role supports clients with professional, ER-focused service and requires strong listening and problem-solving skills.

You'll work from home, follow established procedures, and aim to resolve issues on first contact while maintaining privacy and accuracy.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries, delivering a seamless customer experience in a fast-paced setup. This remote role supports clients with professional, ER-focused service and requires strong listening and problem-solving skills.

You'll work from home, follow established procedures, and aim to resolve issues on first contact while maintaining privacy and accuracy.