Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; New Mexico; A distancia; USD 32.000 - 48.000; Jornada completa

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

Eligible applicants must be 18+, have at least 6 months of customer service experience, and be comfortable with Windows-based desktop systems. The role is remote with flexible shifts and comprehensive benefits for eligible team members.

Formación

• High School Diploma or equivalent is required.
• Min 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based environments.
• Customer service and/or sales experience preferred.
• Ability to work flexible shifts.

Responsabilidades

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Conocimientos

Active listening

Confidentiality

Team collaboration

Emotional intelligence

Critical thinking

Problem solving

Customer service

Educación

High School Diploma or equivalent

Herramientas

Windows-based systems

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

Eligible applicants must be 18+, have at least 6 months of customer service experience, and be comfortable with Windows-based desktop systems. The role is remote with flexible shifts and comprehensive benefits for eligible team members.