Remote Bilingual Spanish-English Support Specialist

Teleperformance; Charlotte (NC); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound/outbound inquiries with professionalism in a fast-paced environment. The role emphasizes delivering a seamless, positive customer experience from a home-based setting.

Responsibilities include responding to inquiries, providing excellent service through active listening, handling confidential information, and maintaining clear communication with customers.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Customer service

Active listening

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound/outbound inquiries with professionalism in a fast-paced environment. The role emphasizes delivering a seamless, positive customer experience from a home-based setting.

Responsibilities include responding to inquiries, providing excellent service through active listening, handling confidential information, and maintaining clear communication with customers.