Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Williamstown (NJ); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental & vision

Job summary

Teleperformance is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

Role includes working from home with a focus on delivering a seamless, positive customer experience through web-based tools, while leveraging strong communication, listening, and problem-solving skills to resolve issues efficiently.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness and adaptability to feedback and policies within a structured schedule.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Communication skills

Emotional intelligence

Team collaboration

Problem solving

Critical thinking

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

Role includes working from home with a focus on delivering a seamless, positive customer experience through web-based tools, while leveraging strong communication, listening, and problem-solving skills to resolve issues efficiently.