Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Madison (WI); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking a Customer Support Specialist in the United States to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience, with a focus on active listening and thoughtful problem solving.

This role emphasizes service delivery, teamwork, and the opportunity to advance within a global

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Active listening

Customer service

Windows OS

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist in the United States to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience, with a focus on active listening and thoughtful problem solving.

This role emphasizes service delivery, teamwork, and the opportunity to advance within a global