Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Texas; Remote; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental & vision coverage

Employee discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary point of contact for client inquiries, delivering professional, high-velocity service from a home-based setup in the United States.

You will handle inbound and outbound inquiries using web-based tools, resolve issues, and maintain a positive, seamless customer experience while adhering to established procedures and shifts.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Proactive approach to problem-solving with a focus on creating a positive customer experience

Skills

Customer service

Active listening

Communication skills

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary point of contact for client inquiries, delivering professional, high-velocity service from a home-based setup in the United States.

You will handle inbound and outbound inquiries using web-based tools, resolve issues, and maintain a positive, seamless customer experience while adhering to established procedures and shifts.