Remote Bilingual Spanish/English Support Specialist

Teleperformance; Boston (MA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental and vision

Employee assistance programs

Paid time off

Job summary

Teleperformance is seeking a Customer Support Specialist in the United States to be a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role emphasizes high-velocity service delivery and seamless customer experiences, supported by a suite of web-based tools.

Eligibility includes 18+ and prior customer service experience. Benefits include comprehensive health options, 401(k) plans, life insurance, and other protections.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Customer service

Active listening

Communication

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist in the United States to be a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role emphasizes high-velocity service delivery and seamless customer experiences, supported by a suite of web-based tools.

Eligibility includes 18+ and prior customer service experience. Benefits include comprehensive health options, 401(k) plans, life insurance, and other protections.