Remote Bilingual Spanish/English Customer Support

Teleperformance; Town of King (WI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Vision and dental coverage

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role leverages web-based tools to resolve questions and deliver a seamless customer experience, in a high-velocity environment.

Eligible team members can access comprehensive health benefits and a competitive benefits package, including retirement plans.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Proactively resolve issues to ensure a positive customer experience

Skills

Active listening

Communication

Problem solving

Team collaboration

Windows familiarity

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role leverages web-based tools to resolve questions and deliver a seamless customer experience, in a high-velocity environment.

Eligible team members can access comprehensive health benefits and a competitive benefits package, including retirement plans.