Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Michigan; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life Insurance

Dental & Vision

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a fast-paced environment.

We offer benefits including health coverage, 401(k) plans, life insurance, and other financial protections, with a focus on inclusion and career growth.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Proactively resolve customer issues to meet performance goals.

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a fast-paced environment.

We offer benefits including health coverage, 401(k) plans, life insurance, and other financial protections, with a focus on inclusion and career growth.