Remote Bilingual Spanish/English Support Specialist

Teleperformance; Alton (IL); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans

Job summary

Teleperformance seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

You will resolve issues using web-based tools, maintain confidentiality, listen actively, and aim to resolve on the first call. A flexible schedule and remote work options are available with a suitable home setup.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Active listening

Communication

Problem solving

Multitasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

You will resolve issues using web-based tools, maintain confidentiality, listen actively, and aim to resolve on the first call. A flexible schedule and remote work options are available with a suitable home setup.