Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; South Dakota Park (SD); A distancia; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

The role emphasizes delivering a seamless customer experience using web-based tools, active listening, and solution-oriented communication. Work-from-home setup is required with a dedicated workspace and reliable internet access.

Formación

• Minimum 6 months of customer service experience.
• Typing speed of at least 25 words per minute.
• Comfort with Windows-based systems.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Conocimientos

Customer service

Typing 25 wpm

Windows knowledge

Communication

Organizational skills

Educación

High School Diploma

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

The role emphasizes delivering a seamless customer experience using web-based tools, active listening, and solution-oriented communication. Work-from-home setup is required with a dedicated workspace and reliable internet access.