Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Yuma (AZ); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Work from home

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence from a home office. The role requires a High School Diploma (or equivalent), at least 6 months of customer service experience, and a reliable internet connection (min 15 Mbps down / 10 Mbps up).

A fast-paced, inclusive remote environment with growth opportunities awaits.

Qualifications

• High School Diploma or equivalent.
• 6 months of customer service experience preferred.
• Comfortable with Windows-based systems and handling confidential information.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Proven ability to collaborate with team members and support departments to resolve issues and meet performance goals
• Follow established procedures and be customer service driven

Skills

Active listening

Customer service

Team collaboration

Critical thinking

Emotional intelligence

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence from a home office. The role requires a High School Diploma (or equivalent), at least 6 months of customer service experience, and a reliable internet connection (min 15 Mbps down / 10 Mbps up).

A fast-paced, inclusive remote environment with growth opportunities awaits.