Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Philadelphia (Philadelphia County); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retailer discounts

Job summary

Teleperformance is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with a focus on professional excellence. The role emphasizes resolving inquiries to ensure a seamless customer experience in a high-velocity environment, with employment restricted to select U.S.

states. TP offers a comprehensive benefits package including health, mental health resources, and savings plans.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based platforms.
• Customer service and/or sales experience are a plus.
• College degree is preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Communication

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with a focus on professional excellence. The role emphasizes resolving inquiries to ensure a seamless customer experience in a high-velocity environment, with employment restricted to select U.S.

states. TP offers a comprehensive benefits package including health, mental health resources, and savings plans.