Remote Bilingual Spanish/English Customer Support

Teleperformance; Maryland; Remote; USD 32,000 - 46,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist in the United States to serve as a frontline contact, handling inbound and outbound inquiries with a focus on delivering a seamless customer experience. This role supports a high-velocity service model and utilizes web-based tools to resolve questions efficiently.

Eligible candidates should have a HS diploma or equivalent and at least 6 months of customer service experience, be 18+, and comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based software.
• Customer service and/or sales experience preferred.
• Ability to follow procedures and handle confidential information.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Communicate with customers professionally.
• Collaborate with team members to resolve issues and meet goals.

Skills

Customer service

Active listening

Problem solving

Communication

Team collaboration

Windows-based software

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist in the United States to serve as a frontline contact, handling inbound and outbound inquiries with a focus on delivering a seamless customer experience. This role supports a high-velocity service model and utilizes web-based tools to resolve questions efficiently.

Eligible candidates should have a HS diploma or equivalent and at least 6 months of customer service experience, be 18+, and comfortable with Windows-based systems.