Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Nevada; A distancia; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Teleperformance in the United States (Nevada) is seeking a Customer Support Specialist to be the main contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve questions using web-based tools to ensure a seamless and positive customer experience in a fast-paced setting.

This role emphasizes service delivery, collaboration with teams, and adherence to procedures. Eligible remote workers must have a suitable home office and reliable internet; the position

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsabilidades

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Demonstrate the ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals

Conocimientos

Active listening

Customer service

Communication skills

Problem solving

Team collaboration

Emotional intelligence

Critical thinking

Educación

High School Diploma or equivalent

Herramientas

Windows-based systems

Descripción del empleo

Teleperformance in the United States (Nevada) is seeking a Customer Support Specialist to be the main contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve questions using web-based tools to ensure a seamless and positive customer experience in a fast-paced setting.

This role emphasizes service delivery, collaboration with teams, and adherence to procedures. Eligible remote workers must have a suitable home office and reliable internet; the position