Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Mississippi; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Pet insurance

Discount programs

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism and efficiency. You will use web-based tools to resolve questions and ensure a seamless customer experience in a high-velocity environment.

Based in the United States (Mississippi) with work-from-home eligibility, the role emphasizes service excellence, confidentiality, and teamwork across departments.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Collaborate with team members and support departments to resolve issues and achieve goals

Skills

Active listening

Customer service

Problem solving

Team collaboration

Communication skills

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism and efficiency. You will use web-based tools to resolve questions and ensure a seamless customer experience in a high-velocity environment.

Based in the United States (Mississippi) with work-from-home eligibility, the role emphasizes service excellence, confidentiality, and teamwork across departments.