Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Idaho; Remote; USD 34.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Mental health resources

Zusammenfassung

Teleperformance is seeking a Customer Support Specialist in a remote-capable role based in Idaho. You will serve as a primary point of contact, resolving inquiries with professional excellence while using web-based tools to ensure a seamless customer experience.

This role emphasizes service delivery in a high-velocity environment, with a focus on confidentiality, effective communication, and collaboration across support teams. Eligible benefits include health coverage and more.

Qualifikationen

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: following established procedures.
• Proven ability to collaborate with teams to resolve issues.
• Open-minded and responsive to feedback and policy changes.

Aufgaben

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Kenntnisse

Active listening

Customer service

Collaboration

Emotional intelligence

Critical thinking

Problem solving

Ausbildung

High School Diploma or equivalent

Tools

Windows-based systems

Jobbeschreibung

Teleperformance is seeking a Customer Support Specialist in a remote-capable role based in Idaho. You will serve as a primary point of contact, resolving inquiries with professional excellence while using web-based tools to ensure a seamless customer experience.

This role emphasizes service delivery in a high-velocity environment, with a focus on confidentiality, effective communication, and collaboration across support teams. Eligible benefits include health coverage and more.