Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Nebraska; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Dependent care and medical coverage

Employee assistance programs

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, managing inbound and outbound communications with professional excellence. The role uses web-based tools to resolve inquiries efficiently and ensure a seamless customer experience in a high-velocity environment. Residency restrictions apply to several U.S.

states, including Nebraska. The company highlights benefits such as health coverage, retirement plans, and resources for employee well-being,

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and problem-solving abilities expected.

Responsibilities

• Handle inbound and outbound customer inquiries with a focus on timely, accurate resolution.
• Provide excellent service through active listening and thoughtful responses.
• Protect sensitive customer information and maintain confidentiality.
• Strive to resolve issues on first contact and de-escalate when needed.
• Escalate complex cases to appropriate teams and document interactions.

Skills

Active listening

Customer service

Communication

Problem solving

Organizational skills

Critical thinking

Open-mindedness

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, managing inbound and outbound communications with professional excellence. The role uses web-based tools to resolve inquiries efficiently and ensure a seamless customer experience in a high-velocity environment. Residency restrictions apply to several U.S.

states, including Nebraska. The company highlights benefits such as health coverage, retirement plans, and resources for employee well-being,