Remote Bilingual Spanish/English Customer Specialist

Teleperformance USA; Nebraska; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist in the United States (Nebraska area) to act as a primary contact for clients. You will manage inbound and outbound communications, resolve inquiries, and ensure a seamless customer experience in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication and typing skills, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Communication skills

Active listening

Problem solving

Multitasking

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows

Job description

Teleperformance USA is seeking a Customer Support Specialist in the United States (Nebraska area) to act as a primary contact for clients. You will manage inbound and outbound communications, resolve inquiries, and ensure a seamless customer experience in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication and typing skills, and comfort with Windows-based systems.