Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; New Hampshire; A distancia; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, managing inbound and outbound communications with a focus on professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience from a high-velocity environment.

Role emphasizes service delivery and collaboration across teams, with a strong emphasis on following established procedures and maintaining data sensitivity.

Formación

• Minimum of 6 months of customer service experience.
• High School Diploma or equivalent required.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Communicate clearly and professionally with customers.
• Collaborate with teammates and other departments to resolve issues and meet performance goals.

Conocimientos

Active listening

Customer service

Emotional intelligence

Problem solving

Team collaboration

Educación

High School Diploma or equivalent

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, managing inbound and outbound communications with a focus on professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience from a high-velocity environment.

Role emphasizes service delivery and collaboration across teams, with a strong emphasis on following established procedures and maintaining data sensitivity.