Remote Bilingual Spanish/English Customer Care Pro

Teleperformance; Kansas; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Pet insurance

Retailer discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism and accuracy. This role emphasizes service excellence in a fast-paced environment and values a strong customer-first mindset.

Responsibilities include responding to inquiries, protecting confidential information, and collaborating with teams to meet performance goals.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Strong communication and active listening skills.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Collaborate with team members, supervisors and support departments to resolve issues.
• Follow established procedures and be customer-service driven.
• Demonstrate critical thinking to resolve issues quickly.
• Be open to feedback and flexible with shifts.

Skills

Customer service

Active listening

Communication

Problem solving

Team collaboration

Emotional intelligence

Critical thinking

Shift flexibility

Windows-based systems

Education

High School Diploma or equivalent

Tools

Windows

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism and accuracy. This role emphasizes service excellence in a fast-paced environment and values a strong customer-first mindset.

Responsibilities include responding to inquiries, protecting confidential information, and collaborating with teams to meet performance goals.