Remote Bilingual Spanish/English Customer Specialist

Teleperformance USA; Idaho; Remote; USD 19,000 - 28,000; Full time

Job summary

Teleperformance USA in Idaho is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

The role emphasizes resolving issues on first contact through active listening, data accuracy, and confidentiality. Minimum 6 months of customer service experience and a typing speed of 25 WPM are preferred.

Qualifications

• High School diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Active listening

Problem solving

Organizational skills

Emotional intelligence

Critical thinking

Open-mindedness

Solution-oriented

Education

High School diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA in Idaho is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

The role emphasizes resolving issues on first contact through active listening, data accuracy, and confidentiality. Minimum 6 months of customer service experience and a typing speed of 25 WPM are preferred.