Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Connecticut; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance in the United States (Connecticut) is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role supports a high-velocity service environment and offers work-from-home flexibility for eligible team members.

Qualified candidates have at least 6 months of customer service experience, are 18+, and comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Customer service

Sales experience

Windows OS

18+ years

Education

High School Diploma or equivalent

Job description

Teleperformance in the United States (Connecticut) is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role supports a high-velocity service environment and offers work-from-home flexibility for eligible team members.

Qualified candidates have at least 6 months of customer service experience, are 18+, and comfortable with Windows-based systems.