Remote Bilingual Spanish/English Customer Support

Teleperformance; Montana City (MT); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Discount programs

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to manage inbound and outbound inquiries from home. You will resolve issues using web-based tools to deliver a seamless customer experience in a fast-paced environment.

Ideal candidates have at least 6 months in customer service, are 18+, and comfortable with Windows-based systems. The role emphasizes active listening, confidentiality, and collaborative problem solving with cross-functional teams.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service

Team collaboration

Problem solving

Windows basics

Confidential data handling

Education

High School Diploma or equivalent

Tools

Windows

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to manage inbound and outbound inquiries from home. You will resolve issues using web-based tools to deliver a seamless customer experience in a fast-paced environment.

Ideal candidates have at least 6 months in customer service, are 18+, and comfortable with Windows-based systems. The role emphasizes active listening, confidentiality, and collaborative problem solving with cross-functional teams.