Bilingual Spanish/English Remote Customer Support Pro

Teleperformance; Arkansas; A distancia; USD 32.000 - 44.000; Jornada completa

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast‑paced environment. You will use web-based tools to resolve issues and ensure a positive customer experience.

This remote role is open to residents of AR and other eligible states. A High School Diploma, at least 6 months of CS experience, and proficient typing are required.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Conocimientos

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Educación

High School Diploma or equivalent

College degree preferred but not required

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast‑paced environment. You will use web-based tools to resolve issues and ensure a positive customer experience.

This remote role is open to residents of AR and other eligible states. A High School Diploma, at least 6 months of CS experience, and proficient typing are required.